Found a bug? Help us fix it
We take every report seriously. From minor visual glitches to critical failures, your feedback keeps SocialKit running smoothly for 10M+ users.
How we prioritize reports
Choose the severity that best matches your issue. This helps us route it to the right team.
Low
Minor visual issue, typo, or cosmetic bug
Medium
Feature partially broken or degraded experience
High
Core tool not working or producing wrong results
Critical
Site down, data loss, or security concern
Latest bug fixes
Hashtag generator not loading on Safari 17
TikTok downloader returning 404 for some URLs
Font generator missing special characters on mobile
Dark mode toggle flicker on Firefox
Tell us what went wrong
The more detail you provide, the faster we can reproduce and fix the issue.
Before you report
What happens after I submit?
You'll receive an email confirmation. Our team triages every report within 4 hours and prioritizes by severity and impact.
Can I track my report?
Yes — after submission, you'll get a unique ticket ID. You can reference it in any follow-up email to check status.
What about security vulnerabilities?
For security-related reports, we respond within 1 hour. Please select "Security concern" as the problem type and avoid sharing exploit details publicly.
Is there a bug bounty?
While we don't have a formal bounty program, contributors of significant security findings receive public recognition and exclusive SocialKit swag.